Support Manager

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Recent activity by Support Manager Recent activity Votes
  • Lunar new year holiday 2020

    Dear Valued UsersPlease be advised that our office is closed during Tet Holiday, January 23rd – January 29th 2020 and returning on Thursday, January 30th 2020. You still can trade on our website bu...

  • KYC verification process

    Firstly, please be sure to complete the entire KYC verification process within 15 minutes, and do not refresh the browser at any time during the application process.  If you take longer than 15 min...

  • Website maintenance from 1 AM to 5AM on 24 September 2019 (Vietnam time- UTC+7)

    To all Sencoinex's valued customers, Please be announced that we will proceed the website maintenance from 1 Am to 5AM on 24 September 2019 (UTC+7, Vietnam time) We are very sorry for any inconveni...

  • Upgrade from USDT Omni to USDT ERC20

    Tether (USDT) has been familiar with Omni platform of blockchain. However, it has several disadvantages such as: - Slow transaction speed - High transaction fee. Currently, the fee of 1 USDT withdr...

  • Maintenance period extension

    In order to make sure of the system upgrade go fluently, we will extend the maintenance period to 24h00 on 30 Jul 2019.  During this time, all the transactions could still be proceed as normal. Any...

  • Referral Commission Program

    When you invite some friends or someone through your account, everytime he or she makes any transaction, you can get the fee from the transactions. The bonus is unlimited, and you can get a 20-50% ...

  • System maintenance from 19 Jul to 26 Jul 2019

    Dear valued customer Sencoinex will proceed maintenance and upgrade to ERC20 from 0h00 19 Jul to 0h00 26 Jul 2019, therefore, the deposit and withdraw function for USDT will be disabled. Besides, d...

  • What should I do when I lost 2FA device

    In case you change or lose your 2FA device, please contact our Customer Support HERE and provide your below information: 1. Please provide your username and your latest transaction2. Please log int...

  • How to use Stop-Limit Function

    A stop-limit order will be executed at a specified (or potentially better) price, after a given stop price has been reached. Once the stop price is reached, the stop-limit order becomes a limit ord...

  • How to change account email?

    For security purpose, you may need to contact our customer service to apply for changing account email. Please click the following link to submit your request: