Support Manager

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Activity overview

Latest activity by Support Manager
  • Support Manager created an article,

    Lunar new year holiday 2020

    Dear Valued UsersPlease be advised that our office is closed during Tet Holiday, January 23rd – January 29th 2019 and returning on Tuesday, January 30th 2020. You still can trade on our website but...

  • Support Manager created an article,

    Website maintenance from 1 AM to 5AM on 24 September 2019 (Vietnam time- UTC+7)

    To all Sencoinex's valued customers, Please be announced that we will proceed the website maintenance from 1 Am to 5AM on 24 September 2019 (UTC+7, Vietnam time) We are very sorry for any inconveni...

  • Support Manager created an article,

    Upgrade from USDT Omni to USDT ERC20

    Tether (USDT) has been familiar with Omni platform of blockchain. However, it has several disadvantages such as: - Slow transaction speed - High transaction fee. Currently, the fee of 1 USDT withdr...

  • Support Manager created an article,

    Maintenance period extension

    In order to make sure of the system upgrade go fluently, we will extend the maintenance period to 24h00 on 30 Jul 2019.  During this time, all the transactions could still be proceed as normal. Any...

  • Support Manager created an article,

    System maintenance from 19 Jul to 26 Jul 2019

    Dear valued customer Sencoinex will proceed maintenance and upgrade to ERC20 from 0h00 19 Jul to 0h00 26 Jul 2019, therefore, the deposit and withdraw function for USDT will be disabled. Besides, d...

  • Support Manager created an article,

    How to use Stop-Limit Function

    A stop-limit order will be executed at a specified (or potentially better) price, after a given stop price has been reached. Once the stop price is reached, the stop-limit order becomes a limit ord...

  • Support Manager created an article,

    How to change account email?

    For security purpose, you may need to contact our customer service to apply for changing account email. Please click the following link to submit your request: https://sencoinex.zendesk.com/hc/en-u...

  • Support Manager created an article,

    What is LIMIT/MARKET ORDER/STOP LIMIT order?

    1. Limit order A limit order is one of the most basic order types. It allows the trader to specify a price and amount they would like to buy or sell. Example: If the current market price is 360 ...

  • Support Manager created an article,

    Simple Trading Guide

    Firstly, you have to log in your account. If you don't have any account, please register (directions in the link: https://sencoinex.zendesk.com/hc/en-us/articles/360020795311-How-to-register-sign-u...

  • Support Manager created an article,

    What should I do when I lost 2FA device

    In case you change or lose your 2FA device, please contact our Customer Support HERE and provide your below information: 1. Please provide your username and your latest transaction2. Please log int...