Tuan Le

  • Total activity 39
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Activity overview

Latest activity by Tuan Le
  • Tuan Le created an article,

    Sencoinex will disable trading for maintenance from 11pm (GMT+7)22/02/2019 to 11am(GMT+7) 25/02/2019

    Dear value customer Thank you very much for your support during our official launch. As part of our commitment to improve our services to Sencoinex community, Sencoinex website will be in a tempora...

  • Tuan Le created an article,

    Fee Structure on Sencoinex

    1. Trading fee The trading fee= 0.1% of the transaction. When using SNC, the fee will be discount to 0.075% of the transaction.   SNC Fee = Amount * Price * 0.00075 / Average Price (of trading fee ...

  • Tuan Le created an article,

    Withdraw to wrong address

    Sencoinex will start the automatic withdrawal process as soon as you click the Withdrawal Confirmation button. Unfortunately, there is no way to stop this once initiated. Due to the anonymity of th...

  • Tuan Le created an article,

    Deposit to wrong address

    If you sent your coins to a wrong address, Sencoinex did not receive these coins. And Sencoinex do not know who controls those addresses and have no means of issue a refund for those coins. If you ...

  • Tuan Le created an article,

    How can I contact customer support?

    Please note that we only support request in English or Vietnamese. Our Customer Care Representatives are available from 8 am to 5 pm, Hanoi time (GMT+7), Monday - Friday.  You can contact our suppo...

  • Tuan Le created an article,

    My deposit does not appear on Wallet

    Normally, it can take up to 12 hours for a deposit/withdraw transaction on the blockchain and the pending time depends on the system of each cryptocurrency. For example, a BTC transaction will need...

  • Tuan Le created an article,

    I can not login my account, what can I do?

    First, let’s check if your credentials are accurate. If you are not sure about this, click “Forgot password” and follow the instruction. Second, if you believe that the account and password are de...

  • Tuan Le created an article,

    How to manage Sencoinex Wallet

    To manage your Sencoinex Wallet, please follow the steps below. In the Exchange page, click on Wallets on the Menu. The Wallets section includes: Account Balance, Pending Deposit, Pending Withdraw...

  • Tuan Le created an article,

    Terms of Service

    You can see Terms of Service here https://sencoinex.com/terms-policy