- Normal: this means your wallet is in a normal situation which you can process all functions ordinarily.
- Frozen: frozen status means you can not withdraw currencies from your wallet, but you still can trade and deposit as normal. Your account will be frozen for 24 hours when you change password or deactivate 2FA.
- Suspended: this means your wallet is temporarily deactivated
- Banned: This means the wallet is permanently disabled for some reasons.
If you have any problem with your wallet or account, please submit a request at https://sencoinex.zendesk.com/hc/en-us/requests/new