My deposit does not appear on Wallet

Normally, it can take up to 12 hours for a deposit/withdraw transaction on the blockchain and the pending time depends on the system of each cryptocurrency. For example, a BTC transaction will need more time to be done than other coins as Bitcoin's network has been too crowded with about 6 million active users. 

To check your transaction status on the blockchain, you can use the transaction ID (TxID). If your transaction shows “unconfirmed” on its blockchain, this is beyond our control. You must wait for the transaction to be processed on the blockchain. Once it is included in the blockchain, it will begin to produce confirmations.

For Bitcoin and Bitcoin-based projects, your transaction should arrive on Sencoinex by 2 confirmations. For Ethereum and most other projects (quicker to confirm), it should arrive by 30 confirmations.

If you have sent to Sencoinex from another exchange but not received a TxID, please contact customer service HERE for that exchange.

If the transaction is confirmed by Blockchain but not be credited to your Sencoinex account, please reopen the original ticket and attached:

• Blockchain explorer screenshot with the confirmed transaction;
• Your account balances Screenshot missed the transaction;

We’ll try best to solve it as soon as possible.