First, let’s check if your credentials are accurate. If you are not sure about this, click “Forgot password” and follow the instruction.
Second, if you believe that the account and password are definitely right, check your second authenticator device if you miss it.
Finally, if you still can not login to your account after reviewing all required fields, please make a request to our support team at https://sencoinex.zendesk.com/hc/en-us/requests/new. We will solve this problem as soon as possible.